Refund policy

At Nighato, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

1. Return Window

You may request a return within 7 days of receiving your order. Requests made after 7 days cannot be accepted.

2. Return Conditions

To be eligible for a return, the item must be:

  • Unused, unworn and unwashed
  • In its original condition with all tags, labels and accessories attached
  • In the original packaging
  • Accompanied by the order number or proof of purchase

Items that show signs of use, damage caused by the customer, missing parts, or missing packaging will not be accepted.

3. Non-Returnable Items

The following cannot be returned or exchanged:

  • Sale, clearance or discounted items
  • Gift cards
  • Items marked "Final Sale" on the product page
  • [add any category-specific items, e.g. innerwear, cosmetics, perfumes]

4. How to Request a Return

  1. WhatsApp [0370-1707454] within 7 days of delivery.
  2. Include your order number, the item(s) you wish to return, the reason, and clear photos of the product.
  3. Our team will review your request and share return instructions within [24–48] hours.

Please do not ship any item back before receiving confirmation from us — unapproved returns will not be processed.

5. Return Shipping Cost

  • If the item is damaged, defective or incorrect, Nighato will cover the return shipping cost.
  • If the return is due to a change of mind, the return shipping cost will be borne by the customer.

6. Damaged, Defective or Wrong Items

Please inspect your order upon delivery. If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with photos or an unboxing video. We will arrange a replacement or a full refund, including shipping charges.

7. Exchanges

Exchanges are available within the same 7-day window, subject to stock availability. If the requested item is unavailable, we will issue a refund instead.

8. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed within [7–10] business days.
  • Refunds are issued via [original payment method / bank transfer / JazzCash / Easypaisa].
  • Original shipping charges are non-refundable, except where the item was damaged, defective or incorrect.
  • For Cash on Delivery orders, refunds will be transferred to the bank or mobile wallet account provided by the customer.

9. Order Cancellation

Orders can be cancelled free of charge before dispatch. Once an order has been shipped, it must be handled under this Return Policy instead.

10. Late or Missing Refunds

If you have not received your refund within the stated timeline, please first check with your bank or payment provider, as processing times may vary.

11. Contact Us

Nighato
Phone / WhatsApp: [03701707454]
Address: [Block No 3 , House No 146 , Dera Ghazi Khan]
Support hours: [e.g. Mon–Sat, 10:00 AM – 6:00 PM]