Shipping policy

Thank you for shopping with Nighato. Below you'll find everything you need to know about how we process and deliver your order.

1. Order Processing Time

  • All orders are processed within [1–2] business days of order confirmation.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • During sale periods or peak seasons, processing may take slightly longer. We will inform you if there is a significant delay.

2. Delivery Time

Orders are delivered within 2 to 4 working days after dispatch, anywhere in Pakistan.

Delivery timelines are estimates provided by our courier partners and are not guaranteed. Delays may occur due to weather conditions, public holidays, strikes or other circumstances beyond our control. If your order is delayed, we will keep you informed.

3. Shipping Charges

  • Standard shipping: Rs. [Free] per order.

Final shipping charges are displayed at checkout before you complete your order.

4. Payment Methods

We accept [Cash on Delivery / bank transfer / JazzCash / Easypaisa / debit & credit cards]. For COD orders, please keep the exact amount ready at the time of delivery.

5. Order Tracking

Once your order is dispatched, you will receive a confirmation message with your tracking number via SMS, WhatsApp or email. Tracking information may take up to 24 hours to become active on the courier's website.

6. Address Accuracy

Please ensure your shipping address and contact number are complete and correct at checkout. Nighato is not responsible for orders lost or delayed due to an incorrect or incomplete address. If the parcel is returned to us for this reason, re-shipping charges will apply.

7. Failed Delivery Attempts

Our courier will attempt delivery [2–3] times. If the parcel cannot be delivered because the customer is unreachable, refuses to accept the order, or is unavailable at the given address, the order will be returned to us and may be cancelled. Repeated refusal of COD orders may result in the customer being blocked from placing future orders.

8. Delays and Lost Parcels

If your order has not arrived within the estimated timeframe, please contact us at[0370-1707454] with your order number. We will coordinate with the courier and resolve the issue as quickly as possible.

9. Damaged Parcels

If your parcel arrives visibly damaged or tampered with, please refuse delivery or record an unboxing video and contact us within 48 hours. Claims for damaged items are handled under our Return & Refund Policy.

10. International Shipping

We currently ship within Pakistan only. International shipping is not available at this time.